Ready Kit digital-product refund policy
Ready Kit is a digital product delivered through an online customer account. Please review the product description, compatibility information and data-storage notes before purchasing.
When a refund may be approved
- You were charged more than once for the same order.
- Payment was completed but access was not delivered, and our support team could not restore access within a reasonable period.
- The purchased product is materially different from the description shown at the time of purchase.
When refunds are normally unavailable
- Change of mind after digital access has been activated or used.
- Failure to maintain exported backups, clearing browser storage, changing devices or using an unsupported browser.
- Features that were clearly stated as unavailable, including automatic device sync, GST return filing, e-invoicing and a paid AI subscription.
- Account sharing, resale, misuse or violation of the licence terms.
How to request help or a refund
Reply to your Ready Kit order-confirmation email within 7 days of purchase. Include your order number, registered email address and a clear description of the issue. Never send passwords, OTPs or payment-card details.
If approved, the refund will be issued to the original payment method. Bank and payment-gateway processing times may vary. This policy does not limit any rights available to you under applicable law.